Executive Summary

A leading national mobile network operator in Malaysia engaged a technology partner to develop and support its critical Workday integrations for payroll and identity management. The goal was to automate complex processes, reduce manual intervention, and ensure data integrity across their HR systems.

• Successfully developed and supported payroll integrations using Workday Core Connectors and Workday Studio.
• Implemented seamless identity management integrations to automate the employee lifecycle.

About the Client

The client is a leading national mobile network operator in the telecommunications and digital services industry. They provide mobile and internet services to a market of over 10 million consumer and enterprise subscribers.

The Challenge

The client’s primary challenge was the inefficiency and potential for errors in their existing payroll and identity management workflows. Their pain points included significant manual effort in processing payroll and a lack of automated, timely user provisioning and de-provisioning, which posed both operational and security risks. They aimed to achieve a fully automated, integrated, and reliable HR ecosystem.

The Solution

The solution involved the expert development and ongoing support of custom Workday integrations. For payroll, a combination of Workday Core Connectors and the more powerful Workday Studio was used to build robust integrations that could handle complex logic and data transformations. For identity management, new integrations were designed and built to connect Workday with other internal systems, ensuring employee data was synchronized automatically and securely.

The Results

This project had a significant impact on the client’s operational efficiency. The automation of payroll integrations drastically reduced processing time and minimized the risk of manual errors. The identity management integrations enhanced security by ensuring that user access rights were consistently and correctly applied across all systems in real-time, streamlining the entire onboarding and offboarding process